To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Any item that doesn't meet these conditions, is damaged, stained or missing parts for reasons not due to our error, unfortunately we cannot accept return or refund.
Follow the steps below: Send us an email explaining the reason for your return. If you can send us a photo, you can help us see the situation better.
If approved, we will contact you to send us the order, you have 15 days to return the product. will be responsible for paying the shipping costs to return the order. Shipping costs are not refundable. Please secure it well, we aren't responsible for lost mail.
Later, we will send you an email to confirm that the return has been completed by us. Your refund will be processed and a credit will be applied automatically to the original payment method, within a certain number of days.
We do not accept returned the following items:
Books or magazines Health and personal care items Items on discount or clearance Soaps and lotions
If you need additional information please contact us.