Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, incluyed swimsuits.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are not responsible for lost mail. 

 

Additional non-returnable items:

Gift cards

Downloadable products

Some health and personal care items

Soaps y lotions

 

To complete your return, we require the receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Send an email first before return the item, wait for answer.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.

 
LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thecrochetbasketcrafts@gmail.com.

 

DISCOUNT OR CLEARANCE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately discount or clearance items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, first send us an email at thecrochetbasketcrafts@gmail.com and wait for the answer.